1. Shipping:

Most orders are shipped the same day or next business.

We ship through USPS, UPS, and FedEx depending on your location within the US only. We will provide you with a tracking number so that you can feel confident and comfortable with your purchase.

Packages ship within 24 hours of payment being received (Weekends 48 hours). We also offer local pickups. 

Additional fees may apply when shipping to:

Alaska/Hawaii APO/FPO P.O box US Protectorates

Please Note: Packages are NOT shipped on Saturday or Sunday. Normal transit time is 1-5 business days.

2. Returns:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with a receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Only regular-priced items may be refunded. Sale items are non-refundable.

To follow up on the status of your return, please contact us at info@wowcomputerdepot.com or sales@pcdealusa.com.

3. Exchanges: 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@wowcomputerdepot.com or sales@pcdealusa.com with details of the product and the defect. You can send the item you consider defective to our email listed above.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

To return the item you purchased, please mail it to: info@wowcomputerdepot.com or sales@pcdealusa.com

3. Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

If you are looking for clean and safe refurbished computers and gaming PCs that amaze your need, then WOW Computer Depot is here to assist you. We are a Microsoft Authorized Refurbisher and our mission is to refurbish off-lease business-class PCs and laptops at a very affordable price that you can purchase. We strive to create value and a superior user experience for you and all of our customers. YOUR 100% SATISFACTION IS OUR GOAL!

Warranty Information:

1 Year Warranty Included (Parts and Labors):

We are here to assure you that your computer is fully functional within a year. That is why we offer you a full 1 Year Warranty on all of our refurbished PCs and laptops and custom-built PCs. During the warranty period, we will provide the defective part(s) and labor at no cost. The parts must be compatible with the original part(s) or/and product(s).

Laptops' batteries:

We test all of the laptop batteries; however, we cannot warranty on their life and health stage of them. All laptop batteries are fundamentally tested and assured to hold a charge for at least 30 minutes.  

1 Year Warranty Excluded:

The warranty excludes:

1. Any problems caused by third-party software or application.

2. Any unauthorized repairs and modifications.

3. Any changes to internal components will void the warranty.

4. Any issues related to cookies, malware, virus, worm.

5. Any issues related to damages of internet download or using third party-app. 

Returns:

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with a receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Only regular-priced items may be refunded. Sale items are non-refundable.

To follow up on the status of your return, please contact us at info@wowcomputerdepot.com or sales@pcdealusa.com.

We guarantee that this item will not be DOA upon arrival.